Rebel Blog — small business

Here are some answers to questions you might have concerning how to order a super awesome, custom crafted collar from Crazy Rebels. We're here to make ordering leather collars as easy as possible, and answer all of your collar related questions. So ask away! 

 Why can't I order leather collars on your website?

 Our leather collars are all custom crafted, to order, by hand. Due to increased demand for our leather goods, (i.e. you guys order them faster than we can make them) our leather collars are currently only available to order through our waitlist. 

What is a waitlist and how does it work? 

Our waitlist is basically just a virtual line to order leather collars. You email us at woof@crazyrebels.com (subject line: WAITLIST) and we'll hold your place in line. Once your turn comes up, we will email you and work with you to place your custom order. You can order as many as you like once it's your turn. You'll have a set amount of time to place your order so be sure to email us back as soon as you hear from us.

How long is the waitlist?

At the moment our waitlist is about a year long. (We know, super long, and we're so sorry for the wait). We promise we are making collars as quickly as possible, and we do have a plan to be caught up fairly shortly.

Does it cost anything to join the waitlist?

You do not have to pay anything up front, joining the waitlist is completely free and you aren't obligated to place an order. Once your turn comes up you can simply pass if you don't want to order. Keep in mind you will need to get in line again should you decide you want to order in the future.

I'm on the waitlist, what's the status?

For everyone currently on the waitlist. We will be individually emailing you all over the next few weeks to give you a personalized update. But in the meantime, here is an overview of what you can expect.

• We would like to apologize that when you join the waitlist we can't really give you an accurate wait time. We do our best to guess, but it's just that, a guess. We do not limit how many collars you can order when your turn comes up, which means the waitlist can really move at varying speeds. 

• Our main goal, is that once your turn is up on the waitlist and you have placed your order, you will not have to wait very long to receive your collars. For this reason, for the time being the upfront wait time is going to be a little longer and we are sincerely appreciative of your patience.

• Because of the extensiveness of the waitlist, we do not typically update you during your wait, but you are welcome to contact us at any time and ask where you are in line. 

Why is there a wait in the first place?

For the time being, we are a teeny, tiny company. We have one collar maker who hand crafts hundreds of collars every month. Yes this is a decision we have made, but it doesn't change the fact that he hand makes every. single. custom. collar. And you guys simply want collars faster than we can make them. We started Ready Made Sales to satiate the need for instant gratification and get you collars right away. We will continue to balance custom orders with Ready Mades until we are caught up on customs.  We thank you for your patience during our growing pains.

We love crafting collars for you.

When we started out on this wild venture called Crazy Rebels we had no idea what we were in for. We had no idea we weren’t actually building a company, we were creating a community. Our customers have become our best friends, who have really become more like family. We live and breathe Crazy Rebels, 25 hours a day, 8 days a week we are deeply invested in crafting collars and communicating with you. That’s pretty much all we do, and we LOVE it.

Our love for dogs is pure and true, and at the heart of Crazy Rebels that’s what you’ll find, a honest to goodness simple love for canines.

We strive to make dogs and their humans happy and that will always be our main mission. We love serving you. If you ever have a comment, question, concern, or just a picture of your dog you want to share, we always enjoy hearing from you.

So mostly what we really want to say is simply, thank you! Thank you for supporting us as we grow, for your patience, love and encouragement. We wouldn’t be where we are today with out YOU. You are the heart of CR. 

As a small thank you, please enjoy 15% off site wide today with code THANKYOU2019. 

Every year we change things up a little bit to best accommodate your collar needs. We want you to feel super prepared for the holidays so we’ve put together a Black Friday through Cyber Monday guide, along with an update on Crazy Rebels. If you read through and still have any questions please don’t hesitate to ask. We are here for you, literally 24/7, this time of year. We work 19 hour days to make sure we get you what you need, and we wouldn’t have it any other way. We so love making collars for you. 

Here’s what you can expect this holiday weekend and season:

Black Friday

Black Friday is always our most expansive sale of the year, and our biggest sale of the holiday weekend, meaning everything online is on sale (absolutely everything) and at the highest discount of the weekend.  The site will go live at midnight on Black Friday, 11/29/19, no code will be needed, everything will be on sale. Our Black Friday Ready Made Sale will launch at 8 am PST. This Ready Made collection will include a wide array of sizes, styles, leather and waterproof Kyon. Yes, there will be Christmas themed collars. Yes, there will be so many styles to choose from. Like all of our Ready Made Sales, there will only be one of each collar in the collection available and it will be first come, first serve. Ready Made Sales throughout this season will be the only option to score leather collars, which is awesome for two reasons. 1.) Ready Made collars are sold at discounted prices and 2.) they are ready to ship, so every Ready Made collar will arrive in time for Christmas. Woo hoo! 

Small Business Saturday

We’re rocking out ANOTHER Ready Made Sale at 12 noon PST. This Ready Made Sale will debut a brand new leather color (OMG, we can’t wait for you to see it). There will also be a site wide sale, with code THANKYOU2019.

Cyber Monday

A third Ready Made sale in one week? Yes, you heard that right. Featuring the second half of our limited edition Whiteout Collection beginning at 8 am PST. And we’ll have free shipping worldwide on any order over $250. 

What’s up with the Waitlist?

Update on our waitlist: What is a waitlist? How does it work? Our waitlist is technically getting in a virtual line to order leather collars. Because we are a teeny, tiny company hand making every. single. collar. our production does take some time. For this reason at this time we do not offer leather collars for order on our website, but instead by waitlist. Simply email us at woof@crazyrebels.com to get in line. Once it’s your turn, we'll email you and get you all set up with your custom order. 

How long does the waitlist take? This can be very difficult to accurately guesstimate as we do no limit how many collars you can order once your turn comes up. So you can order one, or twenty. The more collars each person orders, the slower the virtual line moves. We really cannot anticipate what each customer will do once their turn comes up. Our best guess at the moment is a year long waitlist. You are welcome to inquire about your placement at any time.

We will most likely close down custom Kyon collar orders for the month of December after Cyber Monday. For the month of December we will be hibernating, making a zillion collars. We are always here to help, feel free to email us at woof@crazyrebels.com, give us a call at 888-530-1025, or message us on Facebook or Instagram. We do our super best to get back to all inquiries across all platforms as quickly as possible. For the most reliable communication, we recommend email.

We're here to help all weekend, and all season long. Don't hesitate to reach out, we love to hear from you.

Happy Holidays friends!

It's small business Saturday and we want to extend an extra special thank you to everyone who chooses to shop small and support our heart and soul, our passion project, our livelihood, Crazy Rebels®.

We literally couldn't do it without you. Every time you order anything from Crazy Rebels® you help fuel the Shop Small Movement. You're supporting a small business that makes the marketplace unique and helps communities thrive.

We may be a small company, but we have big plans and even bigger hearts to back them. We love to serve you, and we thank you for believing in the craft of hand made collars. From our pack to yours, thank you THANK YOU!

Please enjoy 15% off your entire order today with code BIGHEART15!

www.CrazyRebels.com

As a small business we are so very grateful for growing pains and we wouldn't want it any other way. But as we grow and learn we have to make some tough decisions. 

In an effort to provide a more enjoyable order-through-production experience for you, we’re changing things up at CR HQ. We have made the decision to take a temporary hiatus from accepting new leather collar, Kyon collar, tags, leashes, and custom artwork orders while we get caught up on existing orders.  Our goal is to have your wait time on the actual production down to as short as possible before we begin accepting new orders again. We plan to be back open to new orders later this year. All collections will be open through Sunday, June 10, 2018 until 11:59 PM PST if you would like to get any last minute orders in.

We thank you so much for your patience while we restructure a bit. We’re not going anywhere, we’ll still be here working away on orders to ensure a seamless order, production and delivery for you in the future. Don’t hesitate to reach out with any inquiries you might have. 

And the good news is, we will continue to offer bandana and print collars all summer long. Yes, we said print collars! Launching Monday, June 11. We also have tons of new prints and products in store for you, in addition to new items and fun stuff planned. Our grand reopening will feature a fully restocked website including classic favorites and brand new gear, so get excited.

We are beyond grateful for the love and support you continue to show us. Thank you for loving Crazy Rebels!